Our Standards

Employer Standards

  • All employees are trained on proper business conduct.
  • Exact billing codes that match the Certificate of Medical Necessity Diagnosis will be used on all claims.
  • All potential employees are screened and references are checked.
  • The company is not part of the ownership of any other entity that generates referrals to it.
  • A licensed physician must approve and complete appropriate documentation for medical equipment, where applicable.
  • All information regarding our clients’ medical conditions are kept confidential and only released by signature from the client.
  • This organization shall comply with all local, state and federal regulations that apply.
  • All marketing materials and advertisements are honest, informative and non-deceptive.
  • All employees are given instruction on the company’s Policies and Procedures.
  • The organization does not accept bribes, kickbacks or tips for any purpose.

Employee Standards

  • Customer information will not be released without the customer’s knowledge and written permission.
  • All customer information shall remain confidential.
  • All information given to potential clients will be truthful, factual and informative.
  • No employee will knowingly engage in deceptive, misleading or fraudulent acts.
  • All employees will follow company Policies and Procedures that relate to their position.
  • No employee will accept any monetary remuneration from clients or referring sources.


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Testimonials

Daryl Noble:

"The process was incredibly easy and everyone was so helpful -- it was one less thing to worry about with a new baby in the house!"

Evie Evans:

"My order was emailed last night and processed by Rachael first thing this morning, with the holiday this week I didn't expect to receive pump until next week, to my surprise Eddie delivered the pump to my door today!! Excellent customer service, above and beyond! I will definitely recommend you going forward :)"

Teresa Attaguile:

"You have been a huge help throughout this process. Please let me know whom I should e-mail to praise your excellent customer service."

Tracy Paul:

"Health Baby Essentials was much easier to work with than any other provider. Thank you!"